Terms and Conditions

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and NexoRivanta ("Company," "we," "our," or "us"), a professional communication skills consulting service registered in Portugal (Registration Number: 78765955).

These Terms govern your access to and use of our website located at https://nexorivanta.pro and all related services, including but not limited to:

• Interview preparation coaching
• Professional public speaking training
• Presentation skills development
• Communication skills consulting
• Related educational and training services

2. Eligibility and Registration

2.1 Age Requirement

You must be at least 18 years of age to use our services. By using our website and services, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into these Terms.

2.2 Account Accuracy

When you register for our services or fill out contact forms, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

2.3 Prohibited Users

You may not use our services if:

• You have been previously suspended or banned from our services
• You are located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country
• Your use would violate any applicable laws or regulations

3. Services Description

3.1 Consulting Services

NexoRivanta provides professional communication skills consulting services, including:

• Interview Preparation: One-on-one coaching sessions to develop effective interview techniques and strategies
• Public Speaking: Training to improve public speaking confidence, delivery, and presence
• Presentation Skills: Guidance on creating and delivering impactful business presentations
• Communication Development: Comprehensive programs for improving professional communication skills

3.2 Service Delivery

Services may be delivered through:

• In-person sessions at our Coimbra, Portugal location
• Online video conferencing sessions
• Hybrid formats combining in-person and online sessions
• Recorded materials and resources provided digitally

3.3 No Guarantees

While we strive to provide high-quality consulting services, we do not guarantee specific outcomes, job placements, salary increases, or other results. Success depends on multiple factors, including your effort, preparation, and circumstances beyond our control.

4. Booking and Payment Terms

4.1 Consultation Requests

Initial consultation requests submitted through our website are non-binding inquiries. A binding contract is formed only when we confirm your booking and you complete payment as required.

4.2 Pricing

All prices are quoted in Euros (€) and are subject to change without notice. The price applicable to your service will be the price in effect at the time of your confirmed booking. Prices include applicable taxes unless otherwise stated.

4.3 Payment Methods

We accept payment through the following methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Bank transfer
• Online payment platforms as specified during booking

4.4 Payment Terms

Payment is required according to the following schedule:

• Single Sessions: Full payment due at time of booking
• Multi-Session Packages: 50% deposit at booking, remainder due before first session or according to agreed payment plan
• Corporate Programs: As specified in individual service agreements

4.5 Late Payment

Failure to make timely payment may result in suspension or cancellation of services. We reserve the right to charge late fees of 1.5% per month on overdue balances or the maximum rate permitted by law, whichever is lower.

5. Cancellation and Rescheduling

5.1 Client Cancellations

You may cancel or reschedule sessions according to the following policy:

• More than 48 hours before session: Full refund or free rescheduling
• 24-48 hours before session: 50% fee charged, can reschedule once
• Less than 24 hours before session: Full session fee charged, no refund
• No-show: Full session fee charged, no refund or rescheduling

5.2 Company Cancellations

We reserve the right to cancel or reschedule sessions due to consultant illness, emergencies, or unforeseen circumstances. In such cases, you will receive:

• At least 24 hours' notice when possible
• Full refund or free rescheduling at your preference
• No additional fees or penalties

5.3 Force Majeure

Neither party shall be liable for failure to perform obligations due to causes beyond reasonable control, including natural disasters, war, pandemics, government actions, or technical failures.

6. Intellectual Property Rights

6.1 Company Content

All content on our website and provided during our services, including text, graphics, logos, images, videos, audio, software, and other materials (collectively, "Content"), is the property of NexoRivanta or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use our website for personal, non-commercial purposes
• Use materials provided during consulting sessions for your personal development
• Download and print materials we expressly make available for download

6.3 Restrictions

You may not:

• Copy, modify, distribute, or reproduce Content without written permission
• Use Content for commercial purposes or financial gain
• Remove copyright, trademark, or other proprietary notices
• Reverse engineer, decompile, or disassemble any software or technology
• Create derivative works based on our Content
• Share, resell, or distribute materials provided during consulting sessions

6.4 Trademarks

NexoRivanta and our logo are trademarks of our company. You may not use these trademarks without our prior written consent.

7. User Conduct and Responsibilities

7.1 Acceptable Use

When using our website and services, you agree to:

• Comply with all applicable laws and regulations
• Provide accurate and truthful information
• Treat our consultants and staff with respect and professionalism
• Attend sessions on time and prepared as instructed
• Complete any pre-session assignments or preparations
• Actively participate in sessions and exercises

7.2 Prohibited Conduct

You may not:

• Harass, threaten, or abuse our consultants or staff
• Use services for illegal purposes
• Disrupt or interfere with services or our website
• Attempt to gain unauthorized access to systems or data
• Transmit viruses, malware, or harmful code
• Impersonate others or provide false information
• Record sessions without explicit written permission
• Share login credentials or access with unauthorized persons

7.3 Consequences of Violations

Violation of these conduct rules may result in immediate termination of services without refund, legal action, and reporting to appropriate authorities.

8. Confidentiality

8.1 Mutual Confidentiality

Both parties agree to maintain confidentiality of information shared during consulting sessions, including:

• Personal information and circumstances
• Business information and strategies
• Proprietary methods and techniques
• Any information marked or identified as confidential

8.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no breach of this agreement
• Must be disclosed by law, court order, or government authority
• Is independently developed without use of confidential information

8.3 Testimonials

We may request your permission to use your testimonial or success story for marketing purposes. Such use will only occur with your explicit written consent, and you may withdraw consent at any time.

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimer

OUR SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 No Professional Guarantee

We do not guarantee that our services will result in job offers, promotions, salary increases, or other specific professional outcomes. Results depend on numerous factors beyond our control.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXORIVANTA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

9.4 Jurisdiction-Specific Rights

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless NexoRivanta, its officers, directors, employees, consultants, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of our services or website
• Your violation of these Terms and Conditions
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

11. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

By using our services, you consent to our collection and use of personal information as described in the Privacy Policy and agree that we may process your data in accordance with applicable data protection laws, including GDPR.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions.

12.2 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the matter through good-faith negotiation.

12.3 Jurisdiction

If informal resolution is unsuccessful, you agree that any legal action or proceeding shall be brought exclusively in the courts of Coimbra, Portugal, and you consent to the personal jurisdiction of such courts.

12.4 Arbitration

For disputes where the amount in controversy is less than €5,000, either party may elect to resolve the dispute through binding arbitration in accordance with the rules of the Portuguese Arbitration Association.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Post the revised Terms on our website
• Notify you via email (if we have your email address) for material changes

Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of our services.

14. Termination

14.1 Termination by You

You may terminate your use of our services at any time by providing written notice. Termination does not relieve you of obligations to pay for services already rendered or scheduled within our cancellation policy period.

14.2 Termination by Us

We reserve the right to suspend or terminate your access to our services immediately, without notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Any reason at our sole discretion

14.3 Effect of Termination

Upon termination:

• Your right to use our services immediately ceases
• You must pay any outstanding fees owed
• We may delete your account and associated data
• Sections of these Terms that by their nature should survive termination shall continue to apply

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and NexoRivanta regarding our services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.5 No Agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and NexoRivanta.

15.6 Language

These Terms are drafted in English. Any translations are provided for convenience only. In case of conflict, the English version shall prevail.

16. Contact Information

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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